Terms and Conditions

Please be sure to read these terms and conditions in full before enrolling on your course, and call and speak to a member of Discovery staff if you need more information. This does not affect your statutory rights.

1. Course selection. Select the course that you require and please speak to a Discovery staff member to assist you if you require career or professional advice to ensure that you are selecting the right course for you. Then you should complete our enrolment form in full, paying particular attention to the required fields and send it to our office via post, fax or e-mail. If you omit a required field it may delay your application.

2. If you are paying. If you are funding the course yourself, you will be required to forward the full amount for the course to secure your place on the course. Full payment must be received via the credit*/debit card, bank transfer or cheque. If a cheque is returned to us from the bank, there will be a £20 administration and bank charge fee applicable and you will have to use another form of payment. Prices are subject to change from time to time, however you will be charged the price that is currently advertised or that which has been agreed with you.

2a. Payment by instalments. Some of the more expensive courses are eligible for payment by monthly instalments. If you have agreed with us to pay in this way then you will have to arrange a Recurring Payment Agreement for the amount and number of instalments stated in Discovery Learning payment plan (depending upon the course of your choice). There is a 7.5% (for 2, 3, 4 months plans) or 10% (for 6, 8, 12 months plans) interest charge applicable to payments by instalments option. The first instalment needs to be dated for the day that you are sending your application into us and each subsequent instalment needs to be paid exactly one month from the previous payment. All instalments must be paid and cleared before your certificate can be requested. There will be a set up fee of £30.00 applicable to each student for the Recurring Payment Agreement (charged on the top of the full course fee at the time of the first payment).

3. Your employer is paying. If your employer is funding the course, you must complete your employer's details in the invoice address section on the enrolment form, including a purchase order number in the payment section at the bottom. Payment must be received in full before your certificate can be requested. Once we have received and confirmed your booking and you fail to attend the course, your employer will still be invoiced and liable for the full course fee amount.

4. Course confirmation. Discovery Learning cannot book and confirm your place on a course until we have a completed application form and full payment/a payment plan arranged by Recurring Payment Agreement or an official purchase order number from your employer. If you have not received confirmation letter from us that you are booked onto the course, it is your responsibility to check that payment has reached our finance department.

5. Course engagement. Once you are enrolled onto the course, you will be sent your course workbooks and study materials, along with details of your tutor and contact details for support. You will also be given all the information that you need for attending the tutorials and assessments.

6. Cancellations & non attendance. By signing the enrolment form you are agreeing to undertake and pay in full for your training. You have the right to cancel your course providing you do so within 7 days of your confirmed enrolment date – please note that there will be a fee deducted from your payment to cover the administration costs incurred by Discovery Learning. The fee will be either £50.00 (for courses priced up to £500.00 incl. VAT) or £80.00 (for all courses priced above £500.00 incl. VAT). Please contact Discovery Learning team for further information about the fees. If you cancel a course, you must immediately return all course books and materials to us within this time limit. They must be in the condition which they reached you in and this is required before we can arrange a refund. If you wish to cancel your booking after this seven day period NO REFUNDS ARE GIVEN. If you fail to attend and fail to inform us that you will not be attending, you will have to re-book the course and pay the full fee (minus the cost of the materials) once again. If you fail to attend and have outstanding payments you will be pursued to pay in full.

7. Transferring your course date. Once a course has been booked you will be expected to attend the tutorials and assessments for the dates that you have agreed. However, if you cannot attend your chosen dates for any reason and you wish to change to another date, we will arrange to reschedule you onto a future course – subject to availability of course spaces. If you inform us within 7 days of your confirmed enrolment date this transfer will be free of charge, however, if you inform us after this 7 day period, a £100 transfer fee will apply. The transfer fee for all one-day CPD courses is £50. You can only transfer a course date 3 times and until your transfer fee is paid you will not be booked onto the next course. If you cannot attend for medical reasons, providing that you produce a valid medical certificate the transfer fee will be reduced by 50%. Discovery Learning can only confirm your place on the new course after the transfer fee is paid in full.

8. Assessments. Please note that for the practical assessments you must arrive on time. Failure to be punctual may result in you losing your assessment place and require you to reschedule at an additional cost of £100. Also, Exercise to Music (ETM) students must arrange to bring two people along to the assessment day to act as class participants for the teaching demonstrations (they will also be required for the full day). PT and Gym students must bring one subject for the practical assessment and they are likely to be required for around one and a half hours. Failure to supply assessment subjects may result in your assessment being cancelled in which case you will have to reschedule at a cost of £100. Discovery Learning can only confirm your new assessment dates after the £100.00 is paid in full.

8.a Re-sits. If you refer (fail to meet the assessment criteria) either a practical or a theory assessment you will need to contact us to arrange to
re-sit. All practical reassessments are charged at £100.00 each and theory re-sits are charged at £50 each however you are entitled to unlimited re-sits. Discovery Learning can only confirm the new exam date when the applicable fee is paid in full.

9. Submission of work. Where your course requires work to be submitted you are required to submit this by the date stipulated from student support. Failure to do so will mean that you will not be assessed on the designated assessment days and you will therefore incur a £100 charge to reschedule your assessment dates.

10. Venues & dates. Discovery Learning endeavour to book quality training venues at convenient times and dates. However from time to time these may change and this may be outside of our control. Furthermore we cannot guarantee that all courses will reach the minimum numbers required to run the course, subsequently we reserve the right to reschedule courses should this occur. Where this is the case notification will be sent to you via email and you will be entitled to a full refund or a free course transfer to an alternative course date.

11. Certificates. The certificates will be despatched via recorded delivery which requires the student to sign for the letter upon delivery. The delivery address will be the same as the one given on the enrolment form in the field Home address (for manuals & certificate). Should the delivery address change, the student will need to notify Discovery Learning in writing before their certificate is despatched. Discovery Learning does not take the responsibility for the certificates which have not been collected by the student or returned to Discovery Learning office by post. In case of mail returns the certificates can be re-posted after the student has paid the £15.00 postage fee to Discovery Learning.

*replacement certificates which need to be requested by Discovery Learning from awarding bodies will cost £25.00 per each certificate. The student will need to make the payment in full before the replacement certificate is requested.

12. Special offers. Discovery Learning may announce the special price of the course to the students who book the course within certain period of time with dates defined clearly in the special offer terms. The discounted price / offer will only be valid to the students who make the full payment or in case of the payment plan - the first instalment payment agreed with Discovery Learning Sales Team. If the first payment does not reach Discovery Learning by the last day of the special offer the regular price of the course will apply to the student.  Only one special offer will be honoured at a time.

13. Updates. Please always refer to the current version of Discovery Learning Terms & Conditions available on www.discovery.uk.com website or from a member of staff upon request.

14. Interest charge. Interest rate of 8.5% will be charged on all overdue payments.

15. Recurring payment Terms & Conditions