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General Information

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Terms & Conditions

Please be sure to read these terms and conditions in full before enrolling on your course, and call and speak to a member of Discovery staff if you need more information. This does not affect your statutory rights.

1. Course selection. Select the course that you require, and please speak to a Discovery staff member to assist you if you require career or professional advice to ensure that you are selecting the right course for you.  Then you should complete the attached enrolment form in full completing all of the required fields. If you omit a required field this may delay your application.

2. If you are paying. If you are funding the course yourself, you will be required to forward a cheque for the full amount for the course to secure your place on the course. If you fail to pay in full prior to the start of the course you will not be eligible to attend. Prices are subject to change from time to time, however you will be charged the price that is currently advertised or that which has been agreed with you.

2a. Payment by instalments. Some of the more expensive courses are eligible for payment by instalments. If you have agreed with us to pay in this way then you will have to provide us with no more than 4 post dated cheque’s (depending upon the course involved). The first cheque will be dated for the day that you are sending your application into us, and each subsequent cheque will be dated exactly one month from the last cheque. If a cheque is referred to us, you will have to present a further cheque to us and there will be a £20 administration and bank charge fee applicable. All cheque’s must be paid and cleared before you will be eligible to sit your assessments.

3. Your employer is paying. If your employer is funding the course, you must complete your employer's details in the invoice address on the enrolment form, including a purchase order number in the payment section at the bottom, and payment must be received prior to your assessment date in order that you can be assessed. Once we have received and confirmed your booking, if you fail to attend the course, your employer will be invoiced for the full amount.

4. Course confirmation. We cannot book and confirm your space on a course until we have a completed application form and full payment by cheque/s, an order number or an authorisation order from your employee. If you have not received confirmation from us that you are booked on the course, it is your responsibility to check that payment has been sent.

5. Course engagement. Once you are enrolled onto the course, you will be forwarded your course workbooks and study materials, along with details of your tutor and contact details for support. You will also be given all the information that you need for attending the tutorials and assessments. Once you have received the materials and started your study, you have 7 days to inform us if you wish to cancel your course place.

6. Cancellations & non attendance. By signing the enrolment form you are agreeing to undertake your training. You have the right to cancel your course providing you do so within 7 days of our receipt of your enrolment form. If you cancel a course, you must immediately return all course books and materials to us within this time limit. They must be in the condition which they reached you in and this is required before we can arrange a refund. After this seven day period NO REFUNDS ARE GIVEN.

7. Transferring your course date. Once a course has been booked you will be expected to attend the tutorials and assessments for the dates that you have agreed. However, if you cannot attend your chosen dates for any reason and you wish to change to another date, we will arrange to reschedule you onto a future course date and in this case a £100 additional fee will apply. You must inform us no less than 48 hours prior to the assessment. If you cannot attend for medical reasons, providing that you produce a valid medical certificate the additional fees will be reduced by 50%. If you fail to attend and fail to inform us you will have to re-book the course and pay the full fee (minus the cost of the materials) once again.

8. Assessments. Please note that for the practical assessments you must arrive on time. Failure to be punctual may result in you losing your assessment space and require you to reschedule at a cost to you of £100. Also Exercise to Music (ETM) students must arrange to bring two people along to the assessment day to act as class participants for the teaching demonstrations (they will also be required for the full day).  PT and Gym students must bring one subject for the practical assessment and they are likely to be required for around one and a half hours. Failure to supply assessment subjects may result in your assessment being cancelled in which case you will have to reschedule your assessment at a cost of £100.

8.a Re-sits. If you refer (fail to meet the assessment criteria) for either a practical or theory assessment you can arrange to re-sit. All practical re-sits and additional theory assessments are charged at £50, you are entitled to unlimited re-sits.

9. Submission of work. Where your course requires work to be submitted you are required to submit this by the dates stipulated in order to pass the course. Failure to do so may mean that you have to pay an additional assessment fee.

10. Venues & dates. Discovery Learning endeavour to book quality training venues at convenient times and dates. However from time to time these may change and this may be outside of our control. Furthermore we cannot guarantee that all courses will reach the minimum numbers required to run the course, subsequently we reserve the right to reschedule courses should this occur. Where this is the case notification will be sent in writing and you will be entitled to a full refund if this is not convenient for you.

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